Nexvia brings gigabit fibre straight to your door — with a support team that can chat, share your screen, and even hop on video when you need a hand. (Well, it would, if we were real.)
Get help nowWhy Nexvia (pretend) customers stay
All the usual internet stuff — routers, Wi-Fi, engineers in vans — imagined here so our demo scenarios have somewhere to live.
Speeds up to 1 Gbps on our fictional XGS-PON network, with symmetrical upload for the home-workers of Demoland.
Whole-home mesh, parental controls and a companion app. Ships free with every make-believe plan.
Transfer your connection to a new address in a few clicks — the classic scenario our demo support flows are built around.
Self-service
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Live assistance
Our webchat sits in the bottom corner of every page. From an active chat or phone call, an agent can escalate to screen sharing, co-browsing or a video call — no downloads needed.
An agent will give you a short PIN code over the phone or in chat. Enter it in the panel that appears on this page and they can follow along on your screen, highlight buttons and guide you through forms.
For trickier problems, agents can invite you to a real-time video call directly inside the chat window. You control your own camera and microphone throughout.
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